FAQ

Frequently Asked Questions

Shipping & Orders

Do you ship within Australia?
Yes, Tail-ie ships to customers across Australia. All prices are shown in AUD.

What payment methods do you accept?
We accept all major credit/debit cards and other secure checkout options available at checkout.

Can I change or cancel my order after placing it?
If you need to make a change, reach out as soon as possible after ordering. Once an order has started processing, we may not be able to make changes, but we'll always do our best to help.

How long will my order take to arrive?
Delivery times vary by product, generally landing within a standard shipping window. You'll receive tracking information once your order ships so you always know where it's at.

Do you offer tracking?
Yes, every order comes with tracking so you can follow it from dispatch to your door.

Products

How do I know what size to order for apparel?
Each apparel product listing includes a size guide with measurements (like chest girth and back length) so you can match it to your dog's size before ordering.

Are your products safe for small and large dogs alike?
Our range spans sizes and breeds. Check each product's description and size options to find the right fit for your pet.

What are your products made from?
Materials are listed on each product page (e.g. ceramic, polar fleece, stainless steel, Oxford fabric) so you know exactly what you're bringing home.

Contact

Do you respond to Instagram DMs?
Yes, feel free to message us there too. We're active.